Bedones onboarding is free and fits into a single session of 30 to 45 minutes, during which your accounts get connected, your catalogue imported and your agent configured. There are no hidden fees, no minimum term and no technical skills required. The session happens with you rather than for you: by the end, you know how to change the setup yourself.
What the onboarding session covers
The onboarding session covers the four settings a Bedones agent cannot work without. Our team puts them in place on your own account, using your real products and your real conversations. Nothing happens in a demo environment: what you see during the session is exactly what will run for your customers afterwards.
- Connecting your WhatsApp, Instagram and Facebook accounts
- Importing your product catalogue
- Configuring your agent so it answers the way you would
- Setting up order tracking
The order matters. Accounts come first, because they determine which messages and comments the agent will see. The catalogue comes next, because it supplies the prices, variants and availability the agent will quote in its replies. Tone and order tracking are handled last, once there is real material to test against.
Every setting stays editable after the session. You can add a product, disconnect an account or reword how the agent speaks to your customers without coming back to our team. That is the whole point of the exercise: to leave you self-sufficient on your own configuration rather than dependent on support.
Why the onboarding is free
The onboarding is free because the real barrier to automation is not the price, it is the setup. You already handle orders, customers and deliveries, and nobody has time to learn a new tool alone between two sales. An account that is created but never configured is useless, both to you and to us.
Technology is intimidating, and reasonably so. Connecting a Facebook page, granting Instagram access, structuring a catalogue: each of those steps looks obvious once it is done, and blocking when you meet it alone on a Sunday evening. Going through them once with someone else removes most of the friction, and the rest is learned along the way.
This onboarding is aimed first at sellers who recognise the five signs an online business needs organising: forgotten orders, the same questions answered all day long, a phone that is never put down. The session exists to turn that mess into a system you run, instead of one you endure.
How long the setup takes
One session of 30 to 45 minutes is usually enough to put everything in place. By the end of it, your assistant is live: it reads your messages, recognises your products and answers your customers. There is no mandatory second appointment, and no configuration phase that drags on for weeks before producing any result.
The actual length depends mainly on two things: how many accounts you connect and how large the catalogue you import is. A shop selling on a single network with a short catalogue moves faster than a business spread across three platforms with an extensive one. In both cases, the setup remains a single session.
To prepare, gather your page access details in advance along with a list of your products, their prices and their variants. Those two items weigh most heavily on the duration: having them at hand when the session starts shortens the time you spend on it.
Who the onboarding is open to
Bedones onboarding is open to every account, with no size or seniority requirement. Whether you have 10 customers or 10,000, whether you sell clothes, accessories or services, the session on offer is the same. There is no version reserved for high volumes, and no priority queue for particular accounts.
No technical background is required. You do not need to know what an API, a webhook or a structured catalogue is: that is the job of the person guiding you. If you use WhatsApp daily and post on Instagram, you know enough to follow the session from start to finish and approve each choice.
The content of the session does not change with your country or your industry either. The mechanics put in place, such as how the agent recognises your products or the automatic link between comments, messages and catalogue, work the same way wherever your customers write to you from.
How to book your session
Booking your onboarding session takes three steps, and none of them needs more than a few minutes. You create your account on Bedones, you reply to the welcome message you receive right after, then the slot is agreed together, around your availability rather than ours.
- Create your account on Bedones
- Reply to the welcome message
- Agree on a slot for your session together
There are no hidden fees at this stage, no bank card to register and no minimum term. If the session does not convince you, the account remains yours and you have paid nothing upfront. It is a helping hand to start on the right foot, not a sales pitch dressed up as a free service.
After the session, you keep control of everything that was configured. Your connected accounts, your catalogue and your agent’s tone can all be changed from your dashboard whenever you need to, with no new appointment to schedule and no waiting on our team to make the change for you.