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Bedones Moderator articles

How to automate moderation, replies and selling on Facebook, Instagram, TikTok and WhatsApp with an AI agent.

AI·6 min read

How the Bedones MCP Connector Works

The Bedones MCP connector is a server that ChatGPT or Claude query on your behalf to read your messages, reply to comments and look up your catalogue. Authorisation runs on OAuth 2.0, and the AI never sees your passwords or your Meta and TikTok tokens.

Mobile Money·6 min read

Sales automation and Mobile Money: the winning combo in Africa

In French-speaking Africa, the funnel that converts combines messaging, Mobile Money and an AI agent. This article explains what each piece contributes, what Mobile Money changes compared to card payments, and what a complete funnel looks like in 2026.

Customer Service·6 min read

24/7 Customer Service With a Two-Person Team

A two-person team covers the clock by stacking three layers: an AI agent that answers first, an on-call human notified only on complex cases, and a transparency reply for the night. This article sets out what each layer handles, the six blocks of information to document before you start, and how to measure your real coverage rate.

AI·5 min read

Chatbot vs AI Agent: Why Your Shop Needs the Second One

A chatbot follows a script written in advance. An AI agent understands the question and looks up the answer in your catalogue. The gap shows up in your drop-off rate and in how many chats end up on a human's desk.

Sales·6 min read

How to handle an order spike during a promotion without breaking things

A promotion that lands packs a normal week's worth of messages into two hours. This article walks through the three preparation milestones — D-7, D-3, D-1 — the triage rule for the day itself, and the payment check that keeps forged Mobile Money receipts out of your shipments.

Instagram·6 min read

Selling on Instagram Without a Website: The 2026 Guide

Selling on Instagram without a website means replacing every missing piece with a free one: the profile does the job of a homepage, story highlights do the job of a catalogue, WhatsApp does the job of a checkout. This article walks the full chain, from the bio link to the Mobile Money payment link, and the point at which a website finally earns its place.

WhatsApp Business·6 min read

Recovering Abandoned Carts on WhatsApp: 3 Scenarios That Convert

70% of carts created online are never paid for, and a reminder sent on WhatsApp is opened 85 to 95% of the time against 20% by email. Three scenarios — a low-key nudge two hours in, an objection-handler the next morning, a limited offer on day three — recover roughly one sale in four. Here are the messages, the timings and the rules that keep you from being blocked.

Customer Service·6 min read

Why Replying in Under 5 Minutes on WhatsApp Changes Everything

A reply sent within 5 minutes on WhatsApp converts 21 times better than one sent after 30 minutes. This article explains what happens inside that window, why a human team alone cannot hold it, and which three metrics tell you where you stand.

Customer Retention·6 min read

Keeping Customers When You Sell Online: The Methods That Work

Keeping a customer costs 5 to 7 times less than finding a new one, and most online sellers spend nothing on it. A follow-up message after delivery, a loyalty counter kept inside the chat, segmented reminders and repurchase timing are what bring a buyer back.

Protection·6 min read

Lead Stealing in Your Comments: Protecting the Prospects Your Ads Paid For

A competitor commenting "I sell the same thing for half the price, DM me" under a post you boosted is walking off with prospects your budget paid for. This article covers how to spot those comments, why hiding beats deleting, and how to move every prospect into a private message before someone else does.

AI Agent·5 min read

An agent that recognises your products, even from a screenshot

Your Bedones agent reads your catalogue before its first conversation: names, prices, variants and photos. It can therefore tell which item a customer means, even when all they send is a screenshot with no name and no reference.

AI Agent·6 min read

Give your AI agent feedback the way you would an employee

Your Bedones agent takes correction in plain language, written straight from the conversation that bothered you. It applies your note to the next exchange of the same kind, with no settings menu involved.

WhatsApp Business·5 min read

Why automate your WhatsApp replies when you sell online?

Repeating the same prices and delivery times all day on WhatsApp costs you your evenings before it costs you sales. This article sets out what an agent answers in your place, which requests should still reach you, and the four steps to set it up.

Instagram·6 min read

How to Manage Your Instagram Orders Without Losing Your Mind

Instagram DMs are not an order book: a chat thread has no status. This article covers how to pull each order out of the conversation, track it through three states, and automate the replies and follow-ups that eat your day.

Organisation·6 min read

5 signs your online business needs organising

Forgotten orders, the same three questions fifty times a day, a revenue figure you could not quote from memory: five signs tell you a business has outgrown what memory can hold. This article covers each sign, how to measure it, and the order in which to fix them.

Facebook·6 min read

How to Reply to Every Facebook Comment Without Missing One

An unanswered Facebook comment stays visible to everyone who reads the post afterwards. This article sets out the mechanic that turns a comment into a sale: a short public reply, an automatic private message, and moderation of the comments that divert your audience. It also covers how to put all of it in place in a single session.

Onboarding·5 min read

Free Bedones onboarding: what the setup session covers

Bedones onboarding is free and takes a single session of 30 to 45 minutes. Our team connects your accounts, imports your catalogue and configures your agent with you, not for you. No technical background needed, no commitment.